Frequent questions

What payment methods can I use to make my purchase?

We have the following payment methods:       Paypal rediseña su imagen de marca — Brandemia 

 

What is the shipping cost?

The shipping cost will be shown based on the total purchase and location, at checkout, at the time prior to purchase.

 

How is sending realized?

We work with:   (Physical delivery points, collection points and shipments with the main national and international parcel companies)

 

Where I can get my order?

We ship to Mexico, Canada and the USA.

 

How much time will the order last?

Delivery time will depend on the type of shipment selected. Your order will be delivered to the window of your chosen parcel within a maximum of 48 business hours after payment confirmation. You can check with your tracking guide on the parcel's website the status of your shipment.

 

What should I do if the product does not arrive in good condition?

Contact us at [email protected] or via Whatsapp at +523173884199 to verify how we can support you.

 

I have a discount code, how do I make it valid?

When you start your purchasing process, at the same time that it asks for your personal information, in the part where you break down your account there is a section that says "Add discount coupon", click and enter your code so that your discount is applied automatically.

 

How do I get free shipping on my purchase?

As you add items to your cart, your free shipping will automatically be applied. For more information, consult our social networks or send us a WhatsApp to 3173884199 or an Email to [email protected]

 

Why does the same product have color variations?

This is a very common and totally valid question. We tell you why:

All our inputs are derived from plants that were harvested at different times of the year; Therefore, it is possible that there may be small variations in the shades of the products, since for example, cold temperatures affect the chlorophyll levels of plants, which causes their pigmentation levels to vary, which is why you will probably notice different shades throughout the year, but ten for sure, that the desired effect will not be modified.

 

Any other questions, please feel free to contact us, we are here to assist you.