Frequent questions

What payment methods can I use to make my purchase?

We have the following payment methods:        

What is the shipping cost?

The shipping cost will be shown based on the total purchase and location, at checkout, at the time prior to purchase.

How is sending realized?

We work with:   (Physical delivery points, collection points and shipments with the main national and international parcel companies). Each shipping company has its own delivery policies. For more information, please visit their website.

Where can I receive my order?

We ship to Mexico and the USA.

How long does it take for my order to arrive?

The delivery time shown in the checkout box is an estimate. Delivery time will depend on the shipping method selected and the destination. Your order will be delivered to your chosen shipping company's branch within 48 business hours of payment confirmation. If the shipping company does not have branches, a pickup will be scheduled with the selected carrier within 48 business hours of payment confirmation. You can check the status of your shipment using your tracking number on the shipping company's website. We do not have our own shipping service, so we adhere to the terms and conditions of each shipping company. The delivery time shown at the time of purchase is an estimate. You can check your tracking number at any time on the shipping company's website or contact our team via WhatsApp for tracking assistance.

What should I do if the product arrives damaged?

Contact us at [email protected] or via WhatsApp at +57 317 388 4199 so we can assist you.

I have a discount code. How do I redeem it?

When you begin the checkout process, while you are entering your personal information, there is a section in your account details that says "Add discount coupon." Click on it and enter your code to automatically apply the discount.

How do I get free shipping on my purchase?

Free shipping will be automatically applied as you add items to your cart. For more information, check out our social media or send us a WhatsApp message at +523173884199 or an email to [email protected].

RETURN POLICY:

Customers can request a full refund within the first 48 hours after payment. Requests made after this time will not be eligible for a full refund, but we can reach an agreement directly via WhatsApp chat.

Why does the same product have color variations?

This is a very common and valid question. Here's why:

All our ingredients are derived from plants harvested at different times of the year; Therefore, slight variations in product color are possible, as cold temperatures, for example, affect the chlorophyll levels of plants, causing their pigmentation levels to fluctuate. This is why you may notice different shades throughout the year, but rest assured, the desired effect will not be altered.

If you have any further questions, please feel free to contact us; we are here to help.